50,000+ km – that’s what speedometer was showing and it was time for Royal Enfield Thunderbird Twinspark 350 service though as per owner’s manual 51,000 km was the correct time but I thought lets go for service little early because self-start was again not working nor horn was at its best.
But this time not at Sharda Motors and Sons (Goregaon, Mumbai) because I wanted to check the service difference between Royal Enfield Authorized Service Centre and non-official service centre.
I selected Ishna Wheels at Nehru Nagar, Vile Parle (West), Mumbai. Ishna is Royal Enfield Authorized Service Centre.
Upon reaching service centre I was requested to take an appointment. The mobile number was provided.
I dialed and tomorrow appointment at 10 am was fixed.
Thank you – said I.
Tomorrow – service centre opens at 9:30 am. I reached at 9:45 am.
Jesu – The service advisor was present at the counter.
I told him I have appointment for motorbike service.
He inspected motorbike thoroughly …pressed few keys at his tablet and requested to check mobile as SMS was sent.
I checked mobile – There was an SMS regarding cost estimate for the service – Rs. 2849.92. Now it was up to me to go for service or not.
Ok – not too much – km driven is 50,000 plus – just a happy thought.
I told Jesu – self-start is not working…horn also few times not working though neutral light on the cockpit is showing perfect green light. Please note: I have changed battery recently, so I hope there is no battery issue.
He said – Don’t worry, we will check everything and if there is self-start issue and horn issue we will inform you via mobile.
Ok – said I.
He requested to leave the motorbike and by evening the motorbike will be serviced. You will be informed by mobile call.
Ok – said I.
I gave motorbike key to Jesu and started walking for home.
In the evening hours I got mobile call from Jesu.
He said – self-start is perfectly fine, horn is also ok. The only issue was with the battery as it was not fully charged and some wiring issues. We have sorted out all the issues and battery is on-charge. It will take 5-6 hours for battery to be completely charged so you come tomorrow morning only.
OK – said I.
I drive only 10 km daily maximum since last almost an year because of pandemic. So that maybe the reason for battery to not fully charged.
Next day, morning hours I visited Ishna again.
Jesu was present. He welcomed and handed over the motorbike. I was requested to pay the service amount.
Total amount – Rs. 2832.38.
Amount paid. Service Pre Invoice was provided which includes taxes.
I was very happy. I check the Invoice and below are the part description and labour description:
Chain Lubrication & Cleaning, Carburettor & Throttle Body Cleaning, Engine Oil Change, Oil Filter with O Ring Kit, Sump Drain Cap Assy., O Ring-Drain Cap, O-Ring Cap Oil Filter, Copper Washer, Tappet Cover, Filter Gauze Washer Copper, Strap Battery, R&R Front Brake Shoes/Pads(inclusive of wheel removal for drum brake), Paid Service, Wiring Harness Troubleshooting and Washing. That’s it.
Jesu showed Switch Module or your can say Handle Bar Switch was loose. The lock was broken but it was not available with them.
Now the question is:
What’s the difference between Royal Enfield Authorized Service Centre and non-official Service Centre?
Almost nothing as per knowledge.
Authorized Service Centre are much much bigger in-space than non-official service centre. Authorized Service Centre at one time service 6 or 7 motorbikes and non-official service less number of motorbikes.
Authorized Service Centre are much more organized and one has to take prior-appointment but as per experience at non-official service centre you may visit any time and after few minutes wait you can get your motorbike issues solved.
Authorized Service Centre have their own parts store and non-official service centre as per experience also have RE original parts available now-a-days.
Authorized Service Centre have motorbike washing facility but as per experience non-official service centre do not have washing facility. So once motorbike is ready, one has to visit washing centre to get motorbike cleaned. And that cost you Rs. 150 extra.
Authorized Service Centre provide invoice and as per experience non-official service centre also provide invoice.
Authorized Service Centre motorbike mechanics are good with their skills and same with non-official service centre.
Non-official service centre provide road-side assistance within few km with charges if motorbike is broken-down and Authorized Service Centre also provides same facility if one has registered for RE road-side assistance for Rs. 1000 per year – valid till 5th year since motorbike purchased.
To be honest, as per experience I found both Authorized Service Centre and non-official service centre excellent. I called Sharda Motors and Sons (Goregaon, Mumbai) for Switch Module and it was available with them for Rs. 280.
So what I want to say is: you have to be in good terms and trust with both centres. You have to keep balance.
When I was at Rishikesh, I have taken motorbike service with Authorized as well as non-official service centre and I found both equally good.
In-short, it depends how your terms and trust with both types of service centres. I suggest, if you want your motorbike to be always fit and fine then do not think too much of money spent on repair and service. Think only about your motorbike running condition.
Finally, as per experience: you may visit Authorized Service Centre or may visit non-official service centre but visit only those service centre who are only into Royal Enfield motorbike service & spares though there are some exceptions.
Here I request Royal Enfield two things – 1. Please display spares parts with rates at your website. And 2. Please provide paid all India road side assistance no matter which model RE motorbike is, because sometimes on city/town road or specially at highways motorbike broke-down and then there is big problem for a rider.
Note: Royal Enfield have road side assistance facility at this toll free number – 1800 2100 007. But it is FREE for first year and from 2nd year till 5th year they provide road side assistance for Rs. 1000 per year, which is very less amount.
After 5th year Royal Enfield do not provide road side assistance which I don’t appreciate. That means we should sell the motorbike when it reached 5 years. Correct?
Hope after pandemic, I will re-start journey via other mode of transport if not RE motorbike so that – The journey continues..